E-business covers a plethora of different technologies and capabilities, but here is the list of most important ones as seen by The Digital Business;

• e-Strategy: defining a forward thinking but robust digital media and online strategy, allowing clear decisions to be made within a framework understood by all.

• e-Commerce: realising the commercial benefits of a digital media presence - through, for example, effective online shops or data collection tools.

• e-Organisation: setting the most appropriate organisation structure given the digital media goals within the organisation, and the tools being used.

• e-Marketing: finding the right formulae of online and digital marketing tools available to hit home the right message, to the right audience, with the best possible response rate.

• e-CRM: determining the best possible online personalisation configuration to ensure the best possible value is given to and taken from customers.

• e-Care: using online care, self-help and knowledge-base driven applications to improve customer experience, give more choice on how they can make contact, and drive down customer management overheads.

• Intranets: creating a powerful internal communications and community tool to make dramatic and lasting improvements to the effectiveness of operation, as well as the spirit and culture of a business